Field First - Professional Recovery Agents protecting your brand-name

Your asset, your brand-name
Most corporate organisations spend thousands of dollars, if not millions, on their brand. Its imperative therefore, that every aspect of service reflects the image of the brand-name. How then, does a company go about recovery of difficult debt whilst still protecting the brand image?

Field First is the answer. A new service from D&B Singapore employing direct contact with your overdue customers as a means of negotiating payment.

Our team of dedicated Field Agents will call on your Customers to discuss the repayment of outstanding accounts. At all times we work with your interests in mind. Your Customers are treated with respect, data privacy is assured, and all negotiations for repayment are a confidential matter between you, our Field First agent and your Customer.

Our Field First agents are all equipped with Pocket pc's, to enable the efficiencies of electronic upload and to enable full encryption of data.This means that you can provide data in an agreed format, direct from your system. We electronically upload the necessary information direct to our Field First agents for action. All data is encrypted and password protected ensuring a significantly higher degree of security than the traditional paper report process. We directly feed status reports back to you in an agreed electronic format. No more double keying to get information back into your system.

Field First Agents all carry photo identification and are uniformed to display our corporate ID.

The agents are experienced and the best that we can find to ensure success in this specialized industry.

There are many benefits to a Field Service call as a means of negotiating and confirming a defaulting customer's ability to make a suitable arrangement to pay:

•  It shows that you are serious in wishing to make an arrangement with the Customer
•  There is a higher chance of negotiation success in a face to face meeting
•  There is usually a higher priority on repayment of the debt if negotiated via a Field Service call.
•  The Customer is more likely to honor promises of repayment
•  You will receive a status report on each visit, which will indicate the Customer's ability to repay, and current situation. The report can even include digital picture of the premises if required.
•  Possible new information can be provided about the Customers whereabouts if no longer living at the address provided.